![]() Any refund will be net of any discounts or refunds received and less any applicable taxes, except in certain states and countries where taxes are refundable. If you have a subscription from NortonLifeLock purchased with either another offering from NortonLifeLock or a third party offering, your refund will be limited to the price of only your subscription for the current term, not to exceed the total price paid. If we are unable to remove the virus, your refund will be based on the actual price paid for the current term of your subscription.You must have an automatically renewing device security subscription with antivirus for the virus removal service.The following terms and conditions apply: ![]() If they are unable to remove the virus from your device, you will be entitled to a refund even if no other refund right applies. Virus Protection Promise is a virus removal service provided by Norton experts.
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